Site Information

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Delivery Information

GENERAL

  • For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address that can be verified.
  • Please note your delivery schedule is based on the first working day from processing. All orders placed before 12 noon will have that day included as a working day, all orders placed after this time the first working day will be classed as the next day after the order is placed.
  • We advise that tax and duties would not be refundable to customers wishing to return items.
  • All deliveries are sent via Fedex and are DAP (Delivery At Place) therefore product prices displayed on the site are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Goods remain the responsibility of the customer upon dispatch. Please note as orders are dispatched as DAP shipments (Delivery At Place), Bansri online services does not accept responsibility for any shipments held at customs awaiting payment of duties.
  • We are currently unable to deliver to a PO Box.
  • We do not offer a same day delivery service.
  • If your own courier reference and account no. is used we cannot take responsibility for items lost without proof of delivery. We advise you to obtain a tracking number and insurance for the value of the goods.
  • While returning products to us, you can ship your parcel using your own preferred courier or mail service, please make sure that adequate insurance is taken to ensure the safe delivery of your order. We cannot take responsibility for items lost without a proof of delivery. The item is your responsibility until it reaches us.
  • We recommend you to use a reliable postal service or courier that will give you a tracking number and insure you for the value of the goods. The cost of returning the item to us is your responsibility.
  • If you have any questions regarding shipping, please send an email to:  sales@shopbansri.com.