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Terms & Conditions

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the Terms & Conditions set out in these website Terms & Conditions, the privacy policy and any other relevant Terms & Conditions, policies and notices which may be applicable to a specific section or module of this website.

1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colors is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read these Terms & Conditions carefully as they contain important information about your order.

1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.

1.3 Visitors under the age of 18 should not register with this website or submit any information to us.

2.1 You can place an order online thru our website only.

2.2 Non-acceptance of an order may be a result of one of the following:

  • -  The product you ordered being out of stock.-  Our inability to obtain authorization for your payment.
  • -  The identification of a pricing or product description error.
  • -  Failure to meet the eligibility to order criteria set out in these Terms & Conditions.

3.3 Online
3.3.1 Shortly after you have placed an order with us by pressing the 'Place Order Button' an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Bansri online. Should you not receive an acknowledgment within 5 business days, please contact us on +91 99300 69915.

3.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Bansri online will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

3.4 Over the Telephone
3.4.1 A member of our Customer Services Team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.

3.4.2 Bansri online customer service is available Monday to Friday 10.00am - 6.00pm. Please call +91 99300 69915 for assistance. Mobile and other network call charges may vary, please refer to your telephone service provider for more details).

3.4.3 Telephone calls may be recorded for security and service monitoring purposes.

3.4.4 When an order is placed, we request pre- authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre- authorization request until the order is shipped, at which point we actually take payment. We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear. If you have any further queries, please contact your bank/card.

4.1 If you wish to cancel or modify your order, please contact us at +91-99300-69915, Monday-Friday, 10:00AM-6:00PM. It may not always be possible to stop an order from being dispatched, as we endeavor to process orders immediately. We will make every effort to accommodate your request; however, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it.

4.2 In order to change the details of your order, you must notify us within 30 minutes of your order being placed. Please have the order number and date the order was placed to hand. After this time we are unable to amend your order as we endeavor to process orders immediately therefore we would request that you return the goods once they have been delivered - please see section 5 for our Returns Policy. If you would like to cancel or amend your order or have any further questions about our cancellations policy please email us directly on

5.1 As a policy at large, we do not accept returns.

5.2 If you wish to have an exchange or report a faulty item you may email us directly on

5.3 A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. Vice-versa an item for exchange will be sent out within 10-days. This refund will include the full value of the items returned, including any taxes, but excluding shipping or return courier costs.

5.4 Goods returned without an email confirmation from Bansri online services will not be accepted, and mailed back to the shipper at cost borne to the shipper.

5.5 Please use protective outer packaging during the return. Please note that a parcel remains the customer’s responsibility until it reaches us.
If you have any questions regarding shipping, please email us directly on

6.1 Bansri online offers repair service for products purchased on so that we may provide a more detailed repair assessment. Please be sure to include the repair request, your contact information, and original sales slip. All repair information and repair charge estimates will be sent to you once the assessment has been completed.

7.1 We accept payment by American Express, MasterCard, Visa, and Visa Debit.

7.2 If you choose to pay for an item (via PayPal) a payment card with a foreign currency denominated account, the account will still be taken in $ US Dollar at the conversion rate applied by the relevant payment scheme at the time of processing your order.

7.3 Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement .

7.4 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the personal and transactional information you provide us when placing an order.

7.5 Please note that Bansri online does not accept cash, cheques, or gift vouchers as payment online or over the telephone.

7.6 When an order is placed, we request pre-authorization for the value of the order from your bank/card issuer to ensure that the funds are available. However, this remains simply a pre-authorization request until the order is shipped, at which point we actually take payment. We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any 'second' charge is only temporary and will shortly disappear. If you have any further queries, please contact your bank/card.

8.1 All prices shown on the website are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

8.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.

8.3 Bansri online endeavors to ensure that all merchandise offered on the website is available at the same price as available thru other distribution channels. However, from time to time particularly during sale and promotional periods we may offer additional discounts for purchases online from that do not apply elsewhere or vice versa. Additionally, items offered as sets on this site may not be offered as part thru other distribution channels.

9.1 We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.

10.1 Gifts will be shipped with a priceless invoice, when notified to us via email at the time of placing the order.

11.1 We may change the website and correct or update information (including product information) on it or change these Terms & Conditions at any time without notice.

11.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.

11.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:

11.3.1 retrieve and display the content of the website on a screen;

11.3.2 print copies of the content for your own personal use; and

11.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).

11.4 You may not use this website or its contents:

11.4.1 for commercial purposes;

11.4.2 for resale purposes including the systematic extraction and/or re-utilization of any part of the contents of this website (eg. item listings, descriptions, prices);

11.4.3 to download (other than page caching) or modify the website, or any portion of it;

11.4.4 to interfere with or disrupt any network or web site connected to this website or gain unauthorized access to other computer systems;

11.4.5 to interfere with the enjoyment or use of the website by any other person;

11.4.6 for any purpose which is unlawful.

11.5 In addition you may not in relation to this website, use any:

11.5.1 data mining, robots, or similar data gathering and extraction tools;

11.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;

11.5.3 meta tags or any other "hidden text" which uses our name or trademarks.

11.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.

11.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided "as is". Accessing the website is entirely at your own risk.

11.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

11.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trademarks, database rights and other intellectual property rights.

11.10 This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms & Conditions of use of Third Party Sites accessible from this website.

12.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or via telephone, whether or not accepted by us).

12.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions by you.

12.3 We may terminate your use of the website immediately if we consider that you have breached these Terms & Conditions.

13.1 When you place orders online or by telephone, we collect certain personal and transactional information (eg. name, address, email address, credit/debit card details) from you. For details on how we use this information, please read our Privacy Policy

13.2 To fulfill our obligations to you under these Terms & Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.

14.1 We may change these Terms & Conditions at any time. If any of these Terms & Conditions are invalid or unenforceable, the remainder of these Terms & Conditions shall continue to have full force and effect.

14.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause beyond our reasonable control.

14.3 If you breach these Terms & Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

15. Information on the Website
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please email

16. Trade Marks
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the Website Owner.

17. External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites Terms & Conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner.

18. Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, blogs, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to :

18.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

18.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

18.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner's and/or a third party's computer system and/or network;

18.4 violate any copyright, trademark, international laws or intellectual property rights of the Website Owner or any other third party;

18.5 submit contents containing marketing or promotional material which is intended to solicit business.

19. Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

20. Warranties
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.

21. Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non- performance or interruption, or termination thereof.

22. Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction. By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

23. Promotions and Discounts

  • Discounts are issued in the form of either 'Currency savings' or a 'percentage off' and are offered to customers via. promotional emails, advertisements, on-site banners or 3rd party communications
  • There is no cash alternative and all Terms & Conditions are non-negotiable
  • Unless otherwise stated, discounts are only applicable to full price items (sale and clearance items are not included)
  • reserves the right to cancel or change any promotion / discount without notice, at any timeAll promotions will have a 'valid until' or 'expiry' date. Please refer to the original promotion source for this information
  • Promotional codes cannot be used in conjunction with any other offer
  • Promotional codes are valid for one transaction per person and cannot be used on multiple accounts
  • Promotional codes cannot be applied retrospectively to previous orders

24. General
24.1 Entire Agreement
These website Terms & Conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms & Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

24.2 Alteration
The Website Owner may at any time modify any relevant Terms & Conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant Terms & Conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

24.3 Conflict
Where any conflict or contradiction appears between the provisions of these website Terms & Conditions and any other relevant Terms & Conditions, policies or notices, the other relevant Terms & Conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

24.4 Waiver
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

24.5 Cession
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant Terms & Conditions, policies and notices to any third party.

24.6 Severability
All provisions of any relevant Terms & Conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant Terms & Conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant Terms & Conditions, policies and notices shall remain in full force and effect.

24.7 Applicable laws
Disputes arising in connection with the website, or any relevant Terms & Conditions, policies and notices or any matter related to or in connection therewith; sales tax charges, state, local and county taxes on on-line transactions, would be in accordance as required by applicable laws.